PRIVACY NOTICE

Your privacy is very important to Linkio, Inc.. Accordingly, Linkio, Inc. has developed this Privacy Policy in order for you to understand how Linkio, Inc. collects, uses, communicates, discloses and makes use of personal information. This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. We are also concerned about your privacy protection under General Data Protection Regulation rules, so we have adopted this Privacy Policy that you may find on our website. The following outlines the Privacy Policy but it is to your benefit to read the specific elements that follow below.

  1. Before or at the time of collecting personal information, Linkio, Inc. will identify the purposes for which information is being collected.

  2. Linkio, Inc. will collect and use personal information solely with the objective of fulfilling those purposes specified by Linkio, Inc. and for other compatible purposes, unless Linkio, Inc. obtains the consent of the individual concerned or as required by law.

  3. Linkio, Inc. will only retain personal information as long as necessary for the fulfillment of those purposes.

  4. Linkio, Inc. will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  5. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  6. Linkio, Inc. will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  7. Linkio, Inc. will make readily available to customers information about Linkio, Inc.’s policies and practices relating to the management of personal information.

  8. Linkio, Inc. is committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

How we use your information?

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Some of the cookies we use are strictly necessary for our website to function, and we do not ask for your consent to place these on your computer. However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. For more information about our use of cookies, please see section 1.e. of this Policy.

When you submit an enquiry via our website, we ask you for your first and last name and email address, business name and may store public information of your credit cards.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your request to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to any transaction.

We do not use the information you provide to make any automated decisions that might affect you.
We keep enquiry emails for two years, after which they are securely archived and kept for five years, when we delete them. CRM records are kept for two years after the last contact with you.

Your information is stored on our website and on our cloud server, both of which are based outside the European Union. However, we take all necessary safety measured and security safeguards in order to protect your personal data and keep it secure.

Third-Party Subprocessors

All our third-party service providers are GDPR-compliant.

Third Party Service/ VendorPurposeWebsitePrivacy Policy
HerokuData hostinghttps://www.heroku.comhttps://www.salesforce.com/company/privacy
SparkpostTransactional emails (e.g. password recovery)https://www.sparkpost.comhttps://www.sparkpost.com/policies/privacy
GravatarConvert user’s email to avatar imagehttps://gravatar.com/https://automattic.com/privacy/
PapertrailApplication logshttps://papertrailapp.com/https://www.solarwinds.com/legal/privacy
RollbarError logshttps://rollbar.comhttps://docs.rollbar.com/docs/privacy-policy
NewrelicApplication performance monitoringhttps://newrelic.com/application-monitoringhttps://newrelic.com/termsandconditions/privacy
RedisCloud service to manage delayed jobs queueshttps://redislabs.comhttps://redislabs.com/privacy
AhrefsBacklinks data providerhttps://ahrefs.comhttps://www.iubenda.com/privacy-policy/794932
Active CampaignEmail service providerhttps://www.activecampaign.comhttps://www.activecampaign.com/privacy-policy
IntercomChat and Email service providerhttps://www.intercom.comhttps://www.intercom.com/terms-and-policies#privacy
MouseflowProduct Analyticshttps://mouseflow.comhttps://mouseflow.com/privacy
FacebookProduct and Marketing Analyticshttps://business.facebook.comhttps://www.facebook.com/about/privacy
GoogleProduct Analyticshttps://analytics.google.comhttps://policies.google.com/privacy
StripePayments gatewayhttps://stripe.comhttps://stripe.com/us/privacy

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time. You can view, correct and delete any such information in the Account Settings page on this website (login required).

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data, please use the contact information provided at the bottom of this Policy.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact your local Data Protection Authority depending on the jurisdiction in which you are currently based.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.

Below are the specific elements of the privacy policy

  1. Information Linkio, Inc. collects and how Linkio, Inc. uses it:

    When you use the Website, Linkio, Inc. may collect the following information:

    1. Should you sign up for a paid subscription, Linkio, Inc. will collect the information necessary to complete that transaction, including credit card, Stripe and/or other payment information. Linkio, Inc. will release such information as reasonable if you commit any fraud or violate any civil, regulatory or criminal law.

    2. You may be required to complete subscription registration forms that provide Linkio, Inc. with correct and up to date contact information (such as your name and street address), your email address, and your phone number(s).

    3. Computer-specific information including, without limitation, the unique computer and/or device ID assigned to your computer, platform type and version, hardware and processor type and human readable hardware name. This information is necessary to identify your account to simplify sign-on, and to determine the hardware requirements of Linkio, Inc.’s users.

    4. Aggregate (general tracking) and user specific information about pages that users visit on the Website.

    5. Cookies: Linkio, Inc. may employ cookies when users create user accounts by completing the subscription registration process and Linkio, Inc. may further employ cookies to assist the functionality of the Website in the future. Cookies are small pieces of information, stored in simple text files, placed on your computer by a website which can be read by the website on your subsequent visits; the information stored in a cookie may relate to your browsing habits on the website, or a unique identification number so that the website can “remember” you on your return visit and Linkio, Inc. may use cookies to enhance your usage of the Website. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the Website. You may disable cookies at any time via your browser preferences but if you disable cookies on your browser, please note that some parts of the Website may not function as effectively or may operate slower.

    6. User session information, including identification and length (a randomly generated identification created for each time you use the Website, and the amount of time you use the Website, in a single session), which shows Linkio, Inc. user preferences regarding return visits to the Website, helps Linkio, Inc. to manage subscriptions and private areas on the Website, records user specific tracking and/or aggregate tracking information of Linkio, Inc.’s users and delivers customized content based on user specific information, such as browser type, screen type and resolution; Linkio, Inc. may use this information in aggregated form in order to improve future development of the Website.

    7. As an automatic process, Linkio, Inc. may record email and internet protocol (IP) addresses that access the Website for evaluation and diagnostic purposes in order to seek out and repair functionality issues with Linkio, Inc.’s servers and related programming, and to monitor traffic patterns, analyze trends, administer the Website, track use patterns, and identify the most popular areas of the Website to deliver content most relevant to Linkio, Inc.’s users. IP addresses are not linked to your personally identifiable information and are only used to gather broad demographic information for aggregate use and in connection therewith, Linkio, Inc. hereby reserves the right to share aggregated demographic information with Linkio, Inc.’s partners provided that such information will not be linked to your personally identifiable information that identifies you, except in the case of fraud or if Linkio, Inc. determines, in its sole discretion, that it is necessary to enforce compliance to protect the Website, Linkio, Inc.’s users and others.

    8. Linkio, Inc. may be required to disclose your personally identifiable information if a governmental agency, or an attorney, subpoenas your private information, or makes a formal request for discovery pursuant to any legal action, or pending legal action.

    9. Linkio, Inc. may disclose your personally identifiable information if Linkio, Inc. believes you have committed fraud or copyright infringement or have violated our Terms any of the other policies and/or guidelines incorporated therein by reference which govern your use of the Website.

    10. Linkio, Inc. may disclose your personally identifiable information if its attorney requests such information in connection with a current or pending legal matter in which you are a potential or actual party or if you otherwise contributed in some way to the causation of the legal matter.

    11. Linkio, Inc. may also use the information that it collects for internal tracking, review, or for contact purposes and such information is then archived by Linkio, Inc. for future usage.

  2. General Information. It is Linkio, Inc.’s policy, except as noted above, not to sell, trade, lease, give away or otherwise release your personally identifiable information, which includes your name, physical address (business or home), home or business telephone number and your e-mail address. It is Linkio, Inc.’s policy not to send unsolicited emails or allow third parties to contact you via the email address that you provide to Linkio, Inc., however, this excludes any email addresses you used to unlock content downloads, which will be shared with the users providing such download to you in order to contact you. Linkio, Inc. may, from time to time, contact you to discuss business relevant to your subscription and, naturally, Linkio, Inc. will contact you to respond to inquiries that you may send to Linkio, Inc.. Your email address may be published on the Website. We are not responsible for any unwanted email that is sent to you by any third party or entity who has collected your email address from the Website. Linkio, Inc. may, from time to time, send you emails regarding our Website so that Linkio, Inc. can directly communicate with you regarding issues Linkio, Inc. determines to be relevant. Linkio, Inc. does not collect information about its users from third party sources, such as public records or entities, or private organizations. Linkio, Inc. does not knowingly collect identifiable information from or about minors. Linkio, Inc. has implemented security policies, rules and technical measures to protect the personally identifiable information that Linkio, Inc. has under its control. These policies, rules and technical measures help to protect your personally identifiable information from unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss. However, note that no policy, rule or technical measure can provide 100% protection against unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss.

  3. You should inform Linkio, Inc. of any changes to information, which you have previously provided, i.e. changes of address or new information relevant to your personal data and use of Linkio, Inc.’s services. Linkio, Inc. cannot be held responsible for any errors or omissions unless you have informed us of the changes. You must check that any information provided to you by Linkio, Inc. in connection with your use of Linkio, Inc.’s services is accurate and up-to-date.

  4. By using Website:

    1. If you are from the EU, by visiting and using our Website you directly and explicitly agree (opt-in) that your data may be transferred to third countries that DO NOT provide adequate means of data protection. Nevertheless, Linkio, Inc. will take all precautions and relevant measures in order to protect your data according to privacy by default and privacy by design standards. Articles 44-50 of the GDPR cover the specific requirements for transferring personal data to third parties or international organizations. The GDPR does not require that personal data of EU citizens remain exclusively in the EU, but it does have some requirements for such transfers.

    2. If you are older than 16 years old, you explicitly and directly agree to be bound by the Terms and Conditions and Privacy Policy (as well as any other legal documentation published on this website and updated from time to time) in full. You explicitly and directly warrant and represent that you are at least 16 years old and you are legally capable in full in order to make legally binding actions under your applicable domicile law and under the laws of that jurisdiction where you are currently resided. Otherwise, you explicitly and directly warrant and represent that if you are under 16 years old or possess no legal capability in full in order to make legally binding actions under your applicable domicile law and under the laws of that jurisdiction where you are currently resided, thus, your legal guardian/parent is aware of possible data processing by Linkio, Inc. and your legal guardian/parent has given the consent for data processing on your behalf.

    3. You explicitly and directly opt-in your consent to receive marketing materials from the Linkio, Inc. (e.g. newsletters, invitations, notices) to my email box.

    4. You also agree that your email address may be shared with third parties (e.g. third parties services providers) while you use services of the Website as it is set in our Terms and Conditions.

Please contact Linkio, Inc. at privacy@linkio.com  if you should have any questions, comments or concerns about this Privacy Notice.